Support Services Examplehttp://www.alternateit.com/ The Customer has a dozen or so users using laptops and PCs. They have two servers, email is via an ISP, and their website is hosted by the same. They use a router and firewall for protection and backup both servers to tape. Working from home and remote access is permitted for some users. A customer visit and subsequent discussion yields a commitment to support the network and provide technical support as and when the need arises. A retainer type contract is setup to provide telephone, remote maintenace...
Monday, 26 December 2005
PC Remote Maintenance: Tele-Fix Corporation's New PC Remote Maintenance (PCRM) Product that Enable Next-Generation Remote Service (by Phone or Net) and User SupportST. LOUIS, MO -- June 7, 2002 -- In a move designed to lead the Remote Service and Support of computer users, Tele-Fix Corporation announced a new hardware and software for taking control of remote computers today. This is completed by using the PCRM Internal PC Card or External device for Remote Installation and Maintenance of BIOS, Operating-Systems and User Applications.Whether you...
Saturday, 24 December 2005
Newest Release of Siebel CRM Professional Edition Builds on Siebel's Momentum in SMB Market; Siebel CRM Professional Edition 7.8 Available NowSAN MATEO, Calif.-October 3, 2005 - Siebel Systems, Inc. (NASDAQ: SEBL), a leading provider of customer-facing solutions, today announced the availability of Siebel CRM Professional Edition 7.8. The newest release of Siebel's on premise offerings for small and medium-sized businesses (SMBs) delivers customer relationship management (CRM) capabilities specifically designed to support the unique business requirements...
VMWare - Virtualization Support
Posted on 12:27 by Unknown
vmware.comVirtualization SupportThe VMware Support team provides a range of support offerings backed by industry-leading expertise in virtualization and virtual infrastructure. Our cumulative years of experience installing, integrating and supporting virtualization technologies in production environments results in timely and accurate support.Read More...Desktop Support via Remote Supp...
Netopia NBBS Remote Management Software
Posted on 05:18 by Unknown
Pfizer Selects Netopia NBBS Remote Management Software to Support Broadband-Enabled WorkforceNetopia, Inc. (OTCBB:NTPA), a market leader in broadband equipment and service delivery software, today announced that Pfizer, Inc. (NYSE:PFE), has selected Netopia's Broadband Server (NBBS) platform to centrally manage, support, and administer Pfizer's broadband equipment deployed to over 10,000 remote sales representatives in Pfizer's North America field organization.Pfizer's use of Netopia's TR-069 NBBS management system will enable Pfizer IT staff and...
Thursday, 22 December 2005
Found the following site below while searching the web. I don't even remember what I was originally looking for but came across this site and company. They have their act together and sound like they would be an asset for any organization looking to outsource projects. PSTS' expert team focuses on resolving issues, scheduling requests and allowing you to concentrate on your business.Utilizing Frontrange Solutions' Heat® (IT service management software) to track your support calls from first contact through resolution, we provide a mix of pc remote...
Dell OpenManage™ Remote Install
Posted on 03:45 by Unknown
Introduction to Remote Install: Dell OpenManage™ Remote Install User's GuideOverviewRemote Install is a solution for remotely provisioning and configuring Dell™ PowerEdge™ 1655MC systems. Remote Install performs unattended, simultaneous provisioning and configuration of systems over the network by leveraging image-based technology.The imaging process involves capturing an image from a source system, creating an image file in a storage location, and then remotely deploying the image to multiple target systems. Images are managed by an image server,...
Tuesday, 6 December 2005
November 19th, 2005 at 4:54 amThis new article is from:www dot xatrix dot org/article.php?s=4166W32/Sdbot-ADD is a worm with a troubling and innovative twist – it installs a root-kit backdoor on any machine it manages to infect.The attack starts with an AOL IM user being asked to open a link. Clicking on this starts the infection sequence, dropping of a number of adware files, and the rootkit software itself, lockx.exe.Remote Support SoftwarePC Remote ControlOnce on the PC, the malware attempts to shut down anti-virus software, install software...
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