Symantec Norton Security group has been in my experience the worst in providing even just basic informational support. I had a question that was fairly easy for a customer and it's been a week and I've not received a response from them. Not even an automated response was sent back as a notification that the email was received - nothing. One week now and they've not replied. That is pathetic. A previous post http://remotesupportsoftware.blogspot.com/2005/12/november-19th-2005-at-454-am-this-new.html...
