Intel Announces On-Demand PC Inventory Service And Remote Support Software

SANTA CLARA, Calif., March 18, 2002 - Designed to increase performance and reduce security concerns for IT and help desk managers, two new PC management products from Intel Corporation provide a simple, low-cost deployment solution for asset management and remote support of client systems. Intel® Instant Support Suite enables on-demand remote control of PCs to provide increased efficiency for the help desk. Intel LANDesk Asset Service provides comprehensive inventory and asset auditing through a hosted service.

"Customers want to simplify IT and help desk processes and need tools that are affordable and easy to install and use," said Robert Naeglee, director of marketing development for Intel's software products and services division. "Intel is using the power of hosted services with LANDesk Asset Service and on-demand remote agents with Instant Support Suite to give customers increased management and support capabilities, while reducing deployment time so customers can purchase and begin using these tools within minutes."

Immediate Remote Support
Intel Instant Support Suite provides remote problem resolution for PCs without the need to physically visit the client. In seconds, a help desk agent can utilize tools and features such as computer remote control, file transfer, reboot, chat and delivery of real-time system information to improve overall efficiency. To maintain system security, at the end of the session, the client software is automatically removed. Additionally, Intel Instant Support Suite clients are less than 300 kilobytes in size, enabling rapid, on-demand downloads by PC users, even those with dial-up network connections.

On-Demand PC Inventory
Intel LANDesk Asset Service allows IT managers to cost-effectively inventory the hardware, software and configuration of desktop PCs, laptops and servers in a company's network on demand. After ordering the service from Intel, IT managers can run unlimited inventories of their networks for 30 days and receive data as an XML file. Data is transmitted through Secure Socket Layer technology and no footprint is left on the client systems at the completion of the auditing process, thus maintaining system security. Audit data is viewable in a variety of report formats, providing easy-to-use network asset documentation. LANDesk Asset Service allows IT managers to track and analyze what software is installed on each network node, simplifying the audit and documentation of licensing compliance, without having to reconfigure the existing IT infrastructure for remote computer control.

Pricing and Availability

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