Dell is innovative and always looking to stay ahead...

Windows 2000 Datacenter Software Support Service

Windows 2000 Datacenter Software Support Service provides enhanced support with full 7x24 coverage and a response time of one hour for critical issues and two hours for non-critical issues.

Software products (factory-installed or customer-installed) designated as "covered software" are those products that have been certified as part of the "qualified configuration" for the Windows 2000 Datacenter environment.

Dell will help you to resolve your problems by providing electronic and telephone assistance to your designated representatives. For each PowerEdge server with Windows 2000 Datacenter factory-installed, you may purchase Windows 2000 Datacenter Software Support only as an annual contract with unlimited resolutions.

Combines Dell's comprehensive phone support services with our reliable servers to help minimize system downtime.
Features the Dell Technical Support team with outstanding service performance metrics. Leverages Dell's strengths in remote and online support services to quickly resolve your problems. Acts as the single point of contact for your complete support requirements.

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Dell is innovative and always looking to stay ahead...

Windows 2000 Datacenter Software Support Service

Windows 2000 Datacenter Software Support Service provides enhanced support with full 7x24 coverage and a response time of one hour for critical issues and two hours for non-critical issues.

Software products (factory-installed or customer-installed) designated as "covered software" are those products that have been certified as part of the "qualified configuration" for the Windows 2000 Datacenter environment.

Dell will help you to resolve your problems by providing electronic and telephone assistance to your designated representatives. For each PowerEdge server with Windows 2000 Datacenter factory-installed, you may purchase Windows 2000 Datacenter Software Support only as an annual contract with unlimited resolutions.

Combines Dell's comprehensive phone support services with our reliable servers to help minimize system downtime.
Features the Dell Technical Support team with outstanding service performance metrics. Leverages Dell's strengths in remote and online support services to quickly resolve your problems. Acts as the single point of contact for your complete support requirements.

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Intel Announces On-Demand PC Inventory Service And Remote Support Software

SANTA CLARA, Calif., March 18, 2002 - Designed to increase performance and reduce security concerns for IT and help desk managers, two new PC management products from Intel Corporation provide a simple, low-cost deployment solution for asset management and remote support of client systems. Intel® Instant Support Suite enables on-demand remote control of PCs to provide increased efficiency for the help desk. Intel LANDesk Asset Service provides comprehensive inventory and asset auditing through a hosted service.

"Customers want to simplify IT and help desk processes and need tools that are affordable and easy to install and use," said Robert Naeglee, director of marketing development for Intel's software products and services division. "Intel is using the power of hosted services with LANDesk Asset Service and on-demand remote agents with Instant Support Suite to give customers increased management and support capabilities, while reducing deployment time so customers can purchase and begin using these tools within minutes."

Immediate Remote Support
Intel Instant Support Suite provides remote problem resolution for PCs without the need to physically visit the client. In seconds, a help desk agent can utilize tools and features such as computer remote control, file transfer, reboot, chat and delivery of real-time system information to improve overall efficiency. To maintain system security, at the end of the session, the client software is automatically removed. Additionally, Intel Instant Support Suite clients are less than 300 kilobytes in size, enabling rapid, on-demand downloads by PC users, even those with dial-up network connections.

On-Demand PC Inventory
Intel LANDesk Asset Service allows IT managers to cost-effectively inventory the hardware, software and configuration of desktop PCs, laptops and servers in a company's network on demand. After ordering the service from Intel, IT managers can run unlimited inventories of their networks for 30 days and receive data as an XML file. Data is transmitted through Secure Socket Layer technology and no footprint is left on the client systems at the completion of the auditing process, thus maintaining system security. Audit data is viewable in a variety of report formats, providing easy-to-use network asset documentation. LANDesk Asset Service allows IT managers to track and analyze what software is installed on each network node, simplifying the audit and documentation of licensing compliance, without having to reconfigure the existing IT infrastructure for remote computer control.

Pricing and Availability

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Support Services Example

http://www.alternateit.com/

The Customer has a dozen or so users using laptops and PCs. They have two servers, email is via an ISP, and their website is hosted by the same. They use a router and firewall for protection and backup both servers to tape. Working from home and remote access is permitted for some users.

A customer visit and subsequent discussion yields a commitment to support the network and provide technical support as and when the need arises. A retainer type contract is setup to provide telephone, remote maintenace and configuration, and remote user support. Any on-site work for improvements, upgrades, installations or configurations involving new software or equipment would be outside the retainer crtieria and incur a cost.

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PC Remote Maintenance: Tele-Fix Corporation's New PC Remote Maintenance (PCRM) Product that Enable Next-Generation Remote Service (by Phone or Net) and User Support

ST. LOUIS, MO -- June 7, 2002 -- In a move designed to lead the Remote Service and Support of computer users, Tele-Fix Corporation announced a new hardware and software for taking control of remote computers today. This is completed by using the PCRM Internal PC Card or External device for Remote Installation and Maintenance of BIOS, Operating-Systems and User Applications.

Whether you support Servers or PCs, for customers, or for friends, this PCRM will lead the support in remote control solutions with new features for greater security, easier use, and increased customizability.

Remote Support On The Web

Full remote support capabilities

Bios level support, Communications definitions and failures support, Hard disc formatting, Windows, Linux or any other Operating System installation, support and maintenance, Web access definitions and more.


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Newest Release of Siebel CRM Professional Edition Builds on Siebel's Momentum in SMB Market; Siebel CRM Professional Edition 7.8 Available Now

SAN MATEO, Calif.-October 3, 2005 - Siebel Systems, Inc. (NASDAQ: SEBL), a leading provider of customer-facing solutions, today announced the availability of Siebel CRM Professional Edition 7.8. The newest release of Siebel's on premise offerings for small and medium-sized businesses (SMBs) delivers customer relationship management (CRM) capabilities specifically designed to support the unique business requirements of SMBs. This new release helps improve end user adoption through seamless integration with familiar desktop and Web applications. Siebel CRM Professional Edition 7.8 also provides cost-effective access to advanced call center functionality through integration with Siebel's hosted contact center and delivers built-in best practices to increase sales, service, and marketing effectiveness.

"The release of Siebel CRM Professional Edition 7.8 underscores Siebel's continued leadership in providing CRM solutions for small and medium-sized businesses," said Mark Engebretson, Director of IT Applications at Plumtree Software. "It expands the frontiers of what is possible for an SMB-specific CRM solution to deliver and does so in a manner that is affordable and appropriate for our IT capabilities. We are particularly excited about the new Siebel integration to Microsoft Outlook as it will allow us to increase the speed with which our employees can access important customer data and improve the quality of their decisions and interactions with customers."

Siebel CRM Professional Edition 7.8 is the latest release of Siebel Systems' leading on premise CRM solution for SMBs. New features include:



Siebel Connectors to Microsoft Exchange and Outlook-Siebel users are able to directly access and manage Siebel contacts, appointments, and tasks from Microsoft Outlook. Additionally, changes that are made to shared customer data in one application will be automatically synchronized with the other application. This high degree of integration increases the end user benefits of both Siebel and Outlook and ensures that employees have consistent information regardless of the system they use.

Integration with Microsoft SharePoint-Siebel users can use Microsoft's portal technology to develop personalized microsites that include key sales and service information from Siebel. These sites can be used to improve employee productivity through more effective project management and team collaboration.

Integration with Siebel Contact OnDemand-Siebel CRM Professional Edition 7.8 integrates with Siebel Contact OnDemand, a hosted contact center that provides telephone infrastructure and automated call routing. Now SMBs can access industry-leading contact center functionality without deploying additional hardware or software.

Leading Help Desk Capabilities-Siebel CRM Professional Edition delivers a full solution for managing and administering internal IT support that adheres to IT Infrastructure Library (ITIL) standards.



"Siebel CRM Professional Edition 7.8 is designed for rapid end user adoption and can be deployed by SMBs that face budgetary and resource constraints," said Rob Reid, Group Vice President, SMB, Siebel Systems. "However, we've also been able to provide the deeper functionality that midsized businesses need to address more sophisticated sales, service, and marketing challenges. With Siebel CRM Professional Edition 7.8 we're combining the best that Siebel has to offer with other leading productivity tools such as Microsoft Outlook, Exchange, and SharePoint."

Siebel CRM Professional Edition continues to gain momentum in the marketplace-growing by 178 percent annually and gaining industry awards and recognition. Most recently, Siebel Systems was awarded a Midsize Enterprise Innovation Award by attendees at this year's Midsize Enterprise Summit, an event produced by Vision Events®, a Gartner, Inc. (NYSE: IT and ITB) company. Siebel Systems also recently won CRM Magazine's 2005 Market Leaders Award for the Midmarket Suite CRM category.

Siebel CRM Professional Edition 7.8 is available now. For additional information, please visit www.siebel.com

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VMWare - Virtualization Support

vmware.com

Virtualization Support

The VMware Support team provides a range of support offerings backed by industry-leading expertise in virtualization and virtual infrastructure. Our cumulative years of experience installing, integrating and supporting virtualization technologies in production environments results in timely and accurate support.

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Desktop Support via Remote Support

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